Porto Airport Once Again Rated as Europe’s Third Best

 ACI-Airports Council International once again awarded Porto Airport with the distinction of being Europe’s third best airport for the year 2015. 

 

 

 “We were proud to be chosen by our passengers as one of the three best airports in Europe. This is our ninth award in the past nine years and it is particularly relevant to us at a time when Porto airport surpassed the 8 million annual passenger mark.”, said Jorge Ponce de Leão, Chairman of ANA, the company that runs all Portuguese Airports.

Porto airport was in the Top 3 between 2006 and 2011 and was voted by passengers as the best European Airport in 2007. After an intermission of one year, it was again awarded 3rd place in the ranking in 2013 and 2014, a feat that is now renewed.

Airport Service Quality (ASQ) is a world class customer service benchmarking tool, and of great importance to airport management worldwide, allowing participants to compare their airport’s performance against industry best practices. The results are based on passenger surveys, representing their views on 34 key indicators, namely services provided, waiting times, courtesy, cleanliness and comfort.

 

 

Source: internationalmeetingsreview
 
 

 

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